Return and Refund Policy
Last updated:
Scope of Policy
This Return and Refund Policy explains how requests for refunds or adjustments are handled for web development services provided by Slixoranchuxia.
Eligibility for Refunds
Because our services are customised, refunds are assessed on a case-by-case basis. Refunds may be considered when:
- No substantial project work has started after payment
- Agreed deliverables were not provided and issues cannot be remedied
- A statutory right to cancel applies under consumer law
Non-Refundable Items
The following are typically non-refundable:
- Completed design or development milestones that met approved specs
- Third-party costs already incurred (e.g., hosting, licences, stock assets)
- Change requests outside the agreed scope
How to Request a Refund
To request a refund, contact us within 14 days of the issue arising. Provide your project reference, a description of the issue, and any supporting information. We will review and respond within 10 business days.
Resolution Process
We aim to resolve concerns by:
- Reviewing the agreed scope and deliverables
- Offering remediation steps or adjustments where feasible
- Issuing partial or full refunds if remediation is not possible
Project Cancellations
If you cancel a project after work has begun, fees for completed milestones and any committed third-party costs will apply. We will provide a breakdown of work completed up to the cancellation date.
Contact for Returns
To start a return or refund request, please reach out:
- Contact code: support@slixoranchuxia.world
- Phone: +44 1772 754747
- Address: Barbury House, 8 Hardy Cl, Ashton-on-Ribble, Preston PR2 2XP, UK
Updates to This Policy
We may update this Return Policy to reflect changes in our services or legal requirements. Updates will be posted on this page with a revised date.